The Power of Feedback: A Story of Blind Spots, Insight, and Breakthrough Leadership by Susan Bixler

Author:Susan Bixler
Language: eng
Format: mobi
Publisher: Westchester Publishing
Published: 2011-02-24T14:00:00+00:00

PAIGE rapped on Penny’s doorframe.

“Hi, Penny,” she said. “Are you ready?”

Penny looked up from her computer monitor. “Schedule-wise, sure. Personally? Maybe not. But come on in.”

Paige walked into the office and glanced around. Penny’s office décor reflected an international sensibility. Delicate Asian pieces mingled with bronze sculptures, showcasing a broad appreciation for eras and artists.

The office, Paige thought, reflected Penny’s global background that probably resulted from a nomadic military life. Paige knew that Penny’s international worldview was influenced by both her place of birth and her husband’s many assignments. This served Penny well, as Collier was poised to serve global clients.

Paige admired Penny’s considerable academic degrees, collected from fine schools both overseas and in the states. Penny was no doubt exceptionally bright. But even the brightest people were susceptible to personal and professional blind spots.

Penny swiveled her chair away from the monitor and smiled graciously. “Please have a seat.”

Paige sat opposite Penny and said, “I love your office. I could spend a few hours here just taking everything in.”

Penny smiled. “Thank you. I’ve certainly been lucky to live and travel to some amazing places around the world.”

“That’s fantastic.” Paige settled in her chair. “So, how are you?”

“Well. Busy.” Penny paused. “Concerned.”

“Concerned?” Paige asked.

Penny retrieved her 360 from the hutch. She opened the report on her desk and flipped through the pages.

“Yes, concerned. Very much so, actually.”

Paige nodded. “Before we get to your concerns, let’s talk about other areas of the report. Your peers consider you outstanding in Professionalism, Character, and Knowledge. You actually did very well overall. So well, in fact, that your area of opportunity is relatively narrow.”

Penny offered a slight smile. “That’s certainly a positive way to say ‘Needs Improvement.’”

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